Terms and Conditions of Sale

Purpose

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between the website annepaceo.com (hereinafter « the Seller ») and any adult individual who is not a merchant (hereinafter « the Customer ») making a purchase via the online store accessible at https://annepaceo.com/fr. They apply to all orders placed on the site, to the exclusion of any other conditions, including those applicable to in-store or third-party sales.

Products

The products offered for sale include:

• Audio CDs,
• Vinyl records (LPs),
• T-shirts (textiles),
• Sheet music (paper or digital).

Each product is presented with a description highlighting its essential characteristics. Product images are non-contractual.

Prices

Prices are listed in euros and include VAT. Shipping fees are not included and are specified before order confirmation.

Order

The Customer selects the products they wish to purchase, adds them to their cart, and confirms their order after accepting these Terms and Conditions. Any order implies acceptance of the prices and product descriptions. The contract is concluded once payment is confirmed. The Seller reserves the right to refuse or cancel any order for legitimate reasons (suspected fraud, out-of-stock items, etc.).

Payment

Payment can be made using the following methods:

• Credit card (Visa, Mastercard, etc.),
• PayPal,
• Other methods possibly offered on the site.

The order will only be validated once payment has been confirmed.

Delivery

Products are delivered to the address provided by the Customer when placing the order. Indicative average delivery times:

• Mainland France: 3 to 7 business days.
• EU and international: 5 to 15 business days.

Shipping costs are automatically calculated based on the delivery country, parcel weight, and format. The Seller cannot be held responsible for delays caused by postal or courier services.

Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code, the Customer has a 14-day withdrawal period from receipt of the order. Exceptions:

• Unsealed CDs or vinyl records cannot be returned.
• Downloaded digital sheet music cannot be cancelled or refunded.

In the event of withdrawal, the Customer must return the products at their own expense and in their original condition to the address that will be provided. A refund will be issued within 14 days of receipt of the returned items.

Returns – Exchanges

If a product is defective or non-compliant, the Customer may request an exchange or a refund. A photo of the defect or other proof may be required. Return shipping costs will then be covered by the Seller.

Intellectual Property

All content on the site (texts, images, music, videos, sheet music, etc.) is protected by copyright. Any reproduction, representation, or distribution, even partial, is prohibited without prior written authorization.

Personal Data Protection

The site collects and processes Customer personal data for order management and commercial relationship purposes, in compliance with the General Data Protection Regulation (GDPR). Customers may exercise their rights of access, correction, or deletion of their data by writing to: contact@annepaceo.com

Liability

The Seller shall not be held liable for indirect damages, data or content loss, or service interruptions. In case of force majeure, contract execution may be suspended or terminated without compensation.

Disputes – Applicable Law

These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought first. If no agreement is reached, the case will be referred to the competent French courts. The Customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr